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OnStar's Vital Role In Emergency Response During Texas Floods
During the Texas floods, OnStar became a crucial emergency response tool, assisting in rescues and providing vital support to those affected by the disaster.
In early July, Texas faced severe flooding, turning General Motors' OnStar from a regular convenience into a vital emergency tool. As heavy rains hit the Texas hill country, OnStar activated its Crisis Mode, offering free emergency services to those in GM vehicles. Within hours, they collaborated with first responders to assist in search and rescue operations and support customers in distress.
During the crisis, OnStar managed 4,000 emergency calls. In twelve instances, they directly aided successful rescues. Advisors worked tirelessly to respond to help requests and extended their services to other flood-affected states like North Carolina, New York, and New Jersey. Most calls involved guiding drivers through safe evacuation routes and providing free Wi-Fi support to contact loved ones.
OnStar's advisors played a crucial role in rescue operations by helping authorities prioritize resources, locate missing persons, and save lives. This situation highlighted how technology, connected communities, and human compassion can come together effectively during disasters.
Tiarra Duncan, an OnStar emergency advisor, responded swiftly when she received a call from an elderly couple trapped in their vehicle as water levels rose rapidly inside. Using telemetry data, Duncan provided precise location details to local public safety and monitored the scene in real-time as the vehicle was moved by the current.
Duncan guided the couple on staying safe while awaiting rescue despite their mobility challenges. "These people were experiencing the worst day of their lives," said Duncan. "I was focused on keeping them safe and calm." She remained on the line until fire rescuers arrived to ensure their safety.
Rescue Coordination
Barb Lucas, another OnStar advisor, assisted a ride-hailing driver stuck under an overpass in New York with rising floodwaters. The driver had passengers—a young couple with a 3-month-old baby. Lucas kept them calm while her team contacted local public safety for assistance at their exact location.
Lucas instructed them to evacuate the vehicle for higher ground as water levels rose. Although the driver hesitated due to his vehicle's importance for his livelihood, Lucas convinced everyone to leave safely. "I called their cell phone and stayed with them until I knew they were safe," Lucas shared.
Aftermath Support
Once the rain subsided and floodwaters receded, Lucas arranged roadside assistance for the ride-hail driver to reunite him with his vehicle. Her quick thinking ensured that everyone reached safety without harm.
The efforts of OnStar advisors during this crisis underscore how technology can be leveraged effectively in emergencies. Their dedication helped save lives and demonstrated how connected systems can provide critical support when needed most.
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