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Mazda Ranks Second In Mass Market Segment Of 2025 J.D. Power Vehicle Dependability Study
Mazda North American Operations (MNAO) has achieved a significant milestone in the J.D. Power Vehicle Dependability StudySM (VDS). The brand secured the second position in the mass market segment, showcasing its commitment to quality and reliability. Mazda's score of 161 problems per 100 vehicles (PP100) marks an improvement of 24 PP100 from last year, moving up four places in the rankings.
The 2022 Mazda CX-9 and CX-5 models have been recognised among the top three vehicles in their respective categories. The CX-9 excelled in the Upper Midsize SUV category, while the CX-5 stood out in the Compact SUV category. These accolades underscore Mazda's ability to deliver dependable vehicles across various segments.
"We’re pleased to see Mazda’s commitment to quality and reliability reflected in our strong performance in this year’s J.D. Power study," stated Tom Donnelly, President and CEO of Mazda North American Operations. "This recognition, coupled with the improved ranking across the brand, speaks to the dedication of our engineers and our focus on delivering the best driving and owner experience for our customers."
The 2025 VDS assessed 2022 model-year vehicles after three years of ownership. It evaluated 184 potential problem areas across nine categories, including infotainment, driving assistance, and powertrain. Despite challenges like software complexity and supply chain issues, Mazda's performance highlights its vehicles' enduring reliability.
Mazda's improvement is attributed to the consistent quality of its carryover models for 2022. As the automotive industry evolves, Mazda remains dedicated to maintaining high standards of performance, safety, and reliability for its customers. This focus ensures that Mazda continues to meet customer expectations despite industry challenges.
Founded in Hiroshima, Japan, Mazda is known for its sophisticated craftsmanship and innovation. The company aims to enrich life-in-motion by centring its efforts around human experiences. MNAO is based in Irvine, California, overseeing sales and support across several countries through approximately 795 dealers.
Global Operations
Mazda operates in Canada through Mazda Canada Inc., located in Richmond Hill, Ontario; in Mexico via Mazda Motor de Mexico in Mexico City; and in Colombia through Mazda de Colombia in Bogota. These operations ensure that Mazda maintains a strong presence across North America.
This achievement reflects Mazda's ongoing dedication to delivering reliable vehicles that offer exceptional quality over time. By prioritising customer satisfaction and vehicle dependability, Mazda continues to strengthen its reputation as a trusted automotive brand worldwide.
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