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INFINITI Enhances Luxury Car Buying With Thoughtful Hospitality For The New QX80
INFINITI has introduced a new approach to luxury, focusing on enhancing the ownership experience beyond just the vehicle. The 2025 QX80 buyers will enjoy a personalised welcome program. This initiative includes access to the INFINITI Guest Experience Concierge Team, which crafts unique experiences based on individual preferences, reflecting INFINITI's gratitude towards its clients.
After acquiring the QX80, owners are connected with an INFINITI Client Experience Coordinator. This coordinator reaches out post-purchase to ensure satisfaction and connection with the vehicle. They address initial queries and assist in enrolling clients in connected car technologies like the MyINFINITI app and Owner Portal.
The MyINFINITI Expert service offers further support through personalised visits, either in-person or virtual, weeks after purchase. During these sessions, tech experts explain key features of the QX80 such as the Klipsch audio system, Biometric Cooling, and Invisible Hood View. This ensures clients are comfortable and confident with their new vehicle's capabilities.
These initiatives aim to make clients feel at home in their new vehicles without any extra cost. They highlight INFINITI's evolving view of luxury as an experience that extends beyond a simple purchase. "INFINITI's thoughtful hospitality origins date back to 1989," said Bob Welby, senior director, Operations, INFINITI USA.
Welby added that as they launched the 2025 QX80, they wanted the ownership experience to reflect its exceptional design and performance. Programs like INFINITI Exclusives introduce a new level of hospitality, making ownership truly memorable.
Comprehensive Care Services
The INFINITI Exclusives program builds on existing services designed to simplify ownership for clients. The INFINITI Premium Care plan offers benefits such as inspections, oil changes, and tire rotations. Additionally, the INFINITI Valet service allows for vehicle pickup from home or work for maintenance.
INFINITI Motor Company is headquartered in Yokohama, Japan, with global operations including regional offices in the Americas and Dubai. Their premium automobiles are manufactured in Japan, North America, and China. Design studios are located in Atsugi-Shi near Yokohama, London, San Diego, and Shanghai.
The company continues to innovate by offering programs like INFINITI Exclusives only once per eligible vehicle purchase or lease from retailer stock. These programs cannot be exchanged for cash or credit and are subject to change or termination without notice.
The Client Experience Coordinator Program is available for up to one year from the purchase date of a new 2025 QX80. Coordinators are accessible Monday through Friday during business hours. The MyINFINITI Expert service is also available once per eligible vehicle under similar conditions.
Each new 2023 or newer INFINITI vehicle comes with Premium Care coverage through the Elite Protection Program. In Florida, this program is backed by IESNA Inc., ensuring comprehensive protection for clients.
Participating retailers independently operate services like INFINITI Valet; availability may vary by location with certain restrictions applying. Clients should contact their retailer for specific details regarding these services.
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