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Ram Achieves Top Spot In J.D. Power Initial Quality Study, Surpassing Industry Standards
Ram has achieved a remarkable feat by topping the J.D. Power 2024 U.S. Initial Quality Study (IQS), becoming the only truck-exclusive brand to do so. This accomplishment adds to Ram's impressive record, having ranked among the top three brands in the industry four times in the last five years, including a first-place finish in 2021.
The Ram 1500 secured a win in the Full-size Light-Duty Pickup segment, while the Ram 2500/3500 finished third among Heavy-Duty Pickups. "This recognition is particularly uplifting because our customers are extremely demanding," said Ram Brand CEO Chris Feuell. "Satisfying them to the point where we rise above every other brand in the industry is testament to the boundless creativity of our designers and engineers, and the unwavering dedication of our assemblers and dealers."
Alfa Romeo Stelvio also shone with a second-place ranking among Compact Premium SUVs for the second consecutive year. The significance of these results is heightened by new metrics introduced this year that better capture customer feedback. Bill Kendell, senior vice president – North America customer experience at Stellantis, remarked on this achievement: "Stellantis brands have enjoyed top IQS rankings for several years."
Kendell added, "But to achieve what Ram has achieved in this year’s study, with its broader scope, is a clear demonstration that our team can and will deliver on the mission statement of our organization: Every Customer Counts, Every Journey Matters." He further stated, "For us, this new study marks a new beginning. We will use our past successes to build a better future for our customers."
J.D. Power is renowned for its expertise in automotive data and analytics, offering industry intelligence and consumer insights. Founded in 1968, it operates offices across North America, Europe, and Asia Pacific. The company leverages proprietary datasets and advanced analytics tools to help clients optimise business performance.
J.D. Power provides advisory solutions not only to the automotive sector but also to selected non-automotive industries. More information about their offerings can be found on their website JDPower.com/business.
Ram Truck Brand's Commitment
The Ram Truck brand was established as an independent division in 2009 with a focus on delivering high-quality trucks that meet consumer demands. The lineup includes models like the Ram 1500, 2500/3500 Heavy Duty, and ProMaster. Ram trucks are known for their best-in-class features such as standard horsepower and segment-first torque with Cummins Turbo Diesel.
The brand also boasts luxurious elements in models like the Ram 1500 Tungsten and innovative features like a double wishbone front suspension for superior ride quality. Additionally, Ram offers segment-exclusive active-level air suspension and best-in-class rear legroom.
Ram continues to set benchmarks with its vehicles being recognised as the most awarded light-duty trucks in America and having the highest owner loyalty among half-ton pickups. The latest J.D. Power APEAL study named the 2023 Ram 1500 as the best full-size light-duty pickup.
Ram is part of Stellantis' portfolio of brands, which is a leading global automaker and mobility provider. For more details about Stellantis (NYSE: STLA), visit www.stellantis.com.
The consistent high rankings of Stellantis brands highlight their commitment to quality and customer satisfaction. This year's achievements underscore their ability to adapt and excel even with expanded study parameters.
This recognition from J.D. Power reflects not just on individual models but on the overall dedication of Stellantis' teams across design, engineering, assembly, and sales channels.
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