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Maruti Suzuki Inaugurates Its 5,000th Service Centre In India – 1,000 Outlets Added In Last 3 Years
Maruti Suzuki has achieved a significant milestone by inaugurating its 5,000th service outlet in Gurugram, Haryana. This expansion further enhances the company's commitment to improving customer vehicle ownership experiences. The new service touchpoint was officially opened by Mr Hisashi Takeuchi, Managing Director and CEO of Maruti Suzuki. Since its first workshop in 1983, Maruti Suzuki has steadily grown its service network.
The company now has 5,000 service touchpoints across 2,500 cities in India. Between 1983 and 1997, Maruti Suzuki established 1,000 service outlets. The number grew to 2,000 in the following nine years. The latest 1,000 outlets were added in just the past three years.
Service Network Achievements
In the financial year 2023-24, Maruti Suzuki serviced 2.5 crore cars through its extensive network. The company added 400 service touchpoints in this period, marking the highest annual addition. Maruti Suzuki's service outlets are strategically located within city limits and remote areas, making them easily accessible.
Innovative Service Formats
Maruti Suzuki has introduced several industry-first service formats. These include mobile support for doorstep service, a quick response team for emergency assistance, and a multi-language voice BOT for customer interactions. The company also offers digitalized job card facilities and a digital owner's manual to enhance user experience.
Upcoming Vehicle Launches
Following the launch of the new Swift, Maruti Suzuki plans to introduce five new cars. These include electric and hybrid models. The 2024 DZire has been frequently spotted in testing. Maruti Suzuki is also venturing into the electric SUV market with the new EVX.
The Grand Vitara seven-seater is expected to launch in early 2025. Maruti Suzuki is developing affordable hybrid technology for its smaller cars. Under this initiative, the Baleno and Fronx are likely to get hybrid versions. DriveSpark Thinks
The latest milestone from Maruti Suzuki not only stands as a testament to the commitment offered by Maruti Suzuki to its existing and upcoming customers but also highlights the market penetration achieved by the automaker in India.
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