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General Motors Achieves Top Honours In J.D. Power 2024 Initial Quality Awards
General Motors (GM) has achieved the highest number of model-level awards in the J.D. Power 2024 U.S. Initial Quality Study, with six models recognised across various categories. Over half of GM's models also rank within the top three in their respective segments. This study, now in its 38th year, is based on feedback from nearly 100,000 new vehicle owners and lessees surveyed after three months of ownership.
Antonio Francavilla, GM's vice president for Global Quality, Supplier Quality and Operational Excellence, stated, "Quality is a priority for GM and earning the most awards in the J.D. Power 2024 U.S. IQS Study of any automaker reflects that commitment." He added that as GM moves towards an all-electric future, they are continually improving quality at every stage of product development and customer interaction.
The study now includes repair visit data combined with J.D. Power Voice of the Consumer data collected between July 2023 and May 2024. This comprehensive approach ensures a thorough assessment of vehicle quality.
Among GM's award-winning models, the Cadillac XT6 ranked first in new vehicle quality among upper midsize luxury SUVs for the third consecutive year. The Cadillac XT5 also secured the top spot among midsize luxury SUVs for new vehicle quality.
Chevrolet's Equinox was named the best compact SUV for new vehicle quality for the third year running. Additionally, the Chevrolet Traverse led in new vehicle quality among midsize SUVs, while the Chevrolet Tahoe was recognised as the best large SUV for new vehicle quality for three years straight.
Heavy-Duty Truck Recognition
The Chevrolet Silverado HD was awarded first place in new vehicle quality among heavy-duty trucks for the second time in three years. These accolades highlight GM's dedication to producing high-quality vehicles across different segments.
General Motors is a global company committed to an all-electric future that is inclusive and accessible to everyone. Central to this vision is the Ultium battery platform, which powers a range of vehicles from mass-market to high-performance models.
GM sells vehicles under several brands including Chevrolet, Buick, GMC, Cadillac, Baojun and Wuling. More information about GM and its subsidiaries can be found on their official website.
This recognition from J.D. Power underscores GM's ongoing efforts to enhance product quality by listening to customer feedback and integrating it with other data sources to make timely updates.
The company's focus on quality improvement spans all aspects of its operations, ensuring that customers receive reliable and high-performing vehicles throughout their ownership experience.
GM continues to lead in vehicle quality as it transitions towards an electric future, demonstrating its commitment to excellence in every product it offers.
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