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GEM Motoring Assist Achieves Top Ranking In Which? 2024 Breakdown Provider Survey
GEM Motoring Assist has been ranked first in the latest Which? survey of breakdown service providers. The organisation, established in 1932, outperformed 15 other competitors to earn the title of a Which? Recommended Provider for Breakdown Services 2024. GEM received high marks for its value for money, quick response times, and ability to fix issues at the roadside.
Drivers have commended GEM not only for its efficiency but also for the friendly and helpful nature of its office staff and recovery network. This positive feedback highlights the dedication of GEM's team in providing excellent customer service. GEM Chairman Lee Puffett expressed gratitude towards those who participated in the survey, stating: "This is such good news for everyone at GEM and for the extensive network of professionals who are on hand round the clock, every day of the year for our members."
GEM offers comprehensive personal breakdown cover that includes home and roadside assistance, nationwide recovery, onward travel, full membership benefits, and a quarterly magazine. This extensive coverage ensures that members receive support whenever needed. Additionally, GEM provides two levels of recovery service: Recovery EXTRA and Recovery RECLAIM, catering to different needs and budgets.
The organisation's commitment to quality service has been recognised with several accolades. In 2023, GEM was Highly Commended in the Personal Finance Awards. Furthermore, its breakdown cover has received a 5-star rating from Defaqto, indicating one of the highest quality offerings available in the market.
Founded as an independent driver-based road safety association, GEM aims to enhance safety for all road users by sponsoring and initiating accident prevention measures across the UK. Members benefit from free literature and advice on motoring safety, discounts on insurance and other services, alongside their quarterly magazine.
Puffett acknowledged the importance of member feedback in driving improvements: "I would like to thank everyone who took time to provide feedback in the survey. Your support and confidence in our service is greatly appreciated." He emphasised that this recognition serves as motivation to continue delivering top-notch service to all members.
GEM's dedication to keeping its members moving since 1932 remains unwavering. The recent accolade reinforces their commitment to offering exceptional service year-round.
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