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Bank Holiday Travel: Avoid Common Breakdown Cover Mistakes, Advises Start Rescue
Drivers must ensure they have valid breakdown cover before setting off this Bank Holiday, advises leading provider Start Rescue. Purchasing cover after a breakdown has occurred is fraudulent and ineffective. In June 2024, nearly half (45%) of incidents where Start Rescue couldn't assist were due to customers not having a breakdown policy in place.
Start Rescue's Managing Director, Lee Puffett, highlights the importance of having the correct cover. He states, "Customers buy a 10-mile local tow recovery policy because they don’t normally venture very far, but they will receive a huge shock if they travel a longer distance this Bank Holiday and can’t get the vehicle repaired local to the breakdown."
Additionally, 15% of claims were invalid because customers did not purchase Home Assist cover. Another 11.5% were due to exceeding the 10-mile local tow limit without proper coverage. Furthermore, 16% of incidents involved vehicles without a valid MoT or road tax.
It is crucial to check your breakdown cover's validity and upgrade if necessary before travelling. Some providers require 24 to 72 hours for new policies or mid-term upgrades to become active. Start Rescue mandates only a 24-hour waiting period for policy activation or adjustments.
Puffett adds, "With many breakdown providers, once the mileage limit has been exceeded on a local tow policy, any extra miles plus additional call-outs for a relay if it’s a long distance will be payable by the customer." He further explains that while Start Rescue strives to find cost-effective solutions when service is limited or not covered by the purchased policy, options can become expensive later in the day.
Customer Satisfaction and Ratings
Start Rescue boasts impressive ratings: a 4.5-star rating on Trustpilot, five-star Defaqto rating, and Which? Recommended Provider status for five consecutive years. The company also won best Breakdown Cover provider in the Finder Customer Satisfaction Awards 2024 with a score of 4.9 out of 5 and a 94% recommendation rate.
The What Car? Survey recognised Start Rescue for its response time, reaching 77% of call-outs within 30 minutes to an hour and ensuring no one waited more than two hours. The survey also awarded them for performing temporary repairs that allowed people to continue their journeys.
Background and Services
Launched in 2009, Start Rescue is part of Call Assist Ltd., the nation’s fourth-largest breakdown and recovery service with over two million UK customers. Call Assist has been providing services through an extensive network of approved recovery agents across the UK and Europe for over 25 years.
For more information on breakdown advice or services offered by Start Rescue, visit startrescue.co.uk.
Note: www.startrescue.co.uk operates under Call Assist Ltd., authorised by the Financial Conduct Authority. Defaqto rates financial products from one to five based on their features' quality and comprehensiveness.
If you need further information or wish to request an interview with Start Rescue, please contact [email protected].
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