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The second wave of the Covid-19 pandemic has hit the country hard. Due to this, once again we are going through a lockdown and there is very limited movement allowed. Seeing the current situation, Mercedes-Benz India has extended the warranty period of its cars till 30 June 2021.
These customer-centric initiatives include an extension on timelines against the warranty claims and warranty protection against lapsed service. In addition, special support on extended warranty, insurance claims and hassle-free warranty extension and insurance renewals are some key highlights of the customer support initiative. Mercedes-Benz India will continue to support the customers with its 24X7 RoadSide Assistance programme.
Martin Schwenk, MD & CEO, Mercedes-Benz India, commented, "In the current challenging situation it remains our endeavour to assure our customers of complete peace of mind when it comes to their vehicles. Through these specially crafted service initiatives along with our service teams' ongoing support working remotely, our customers will continue to enjoy hassle-free vehicle ownership."
Once everything calms down and people can go outside, customers can avail services like DSDNxt, which allows them to stay connected with their vehicles from the comfort of their home and experience the entire service journey digitally.
Also, in other recent Mercedes-Benz news, the company has increased the prices of the C-Class sedan in the Indian market. The German carmaker offers the C-Class in three variants: C200 Progressive, C220d Progressive, and the top-end version C300d AMG Line. While the C200 Progressive, C220d Progressive get a slight price hike, on the other hand, the company has delisted the C300d AMG Line from the company's India website.
Thoughts About Mercedes-Benz Extending ItsWarranty & Service Initiatives In India
Due to the second wave of the Covid-19 pandemic, Indian is facing a huge crisis. The country is currently under lockdown and most of the businesses are either running on less staff or are shut down. Mercedes-Benz India has done the right thing by extending its warranty period for its cars.