Volkswagen India Resume Dealership Operations Across India: Introduces Special Services To Customers

Following the guidelines, Volkswagen now has restarted 90 per cent of its sales and service operations with limited manpower. The company is ensuring all dealerships adhere strictly to the social distancing and safety protocols set by the government. Staff members have also been trained to provide contactless experience to customers, while also having been provided with some basic personal protective gear as well.

As part of the restart of dealership operations, Volkswagen India announced a number of special service offers for customers. Company dealerships are now offering customers with a free 10-point vehicle checkup, along with pickup and drop services. Volkswagen also offers special offers on purchase of tyres, batteries and other services like AC cleaning and germ clean treatment to the cabin.

Customers can also avail Volkswagen's newly introduced Antimicrobial Treatment and Ozone-Vehicle Disinfectant system. This ensures the interiors of customer cars are 99% germ-free, improving the hygiene inside the cabin.

Steffen Knapp, Director, Volkswagen Passenger Cars India said,

"With the announced ‘Unlock 1.0' initiative, we have resumed business in a staged approach while adhering to local regulations. The health of our employees, dealer partners and customers is of utmost priority. All the necessary safety and sanitization measures are being undertaken across our network to rebuild customer confidence in entering our facilities."

Volkswagen India recently introduced its online sales platform, which allows customers to experience the process of purchasing a VW product from the safety and comfort of their homes. The company has also integrated all their 137 sales and 116 service touchpoints, to offer a hassle-free and contactless retail experience.

Thoughts About Volkswagen Resuming Dealership Operations Across India

Volkswagen India as part of the ‘Unlock 1.0' initiative by the government has resumed operations across the country. The German brand recently introduced the updated BS6 Polo and Vento models in the Indian market, with deliveries said to begin any time soon.