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Looking to buy a new car? The chances are that you are likely to be levied car handling charges. In a recent incident reported by Rushlane, a car buyer approached a Tata Motors dealer for a quote to buy a Tata Nexon. He received a quote along with handling charges. The Tata Nexon handling charges are costs incurred by the dealer such as logistics and other miscellaneous expenses.
Realising that handling charges are illegal, the customer enquired with the dealer and was told that they are compulsory and all customers need to pay the cost. In fact, he was told that he could not purchase the vehicle without paying the handling charges. This was when he decided to take up the matter with Tata Motors.
He then brought the issue to the attention of Tata Motors and its CEO Mr Guenter Butschek by writing to them. The customer, to his surprise, got a response from the company the same day, and the next day, the concerned dealer called him and informed him that they'd waive the handling charges.
In the excerpt from Rushlane, this is what the customer told them, "Dealers still charging illegal handling or logistic charges. Booked a Nexon and found them to charge us handling charges and as far as my knowledge thats totally illegal to which I protested but they insisted me to pay if I have to buy the car."
"Wrote an email to customer care and the CEO of tata motors. And the very next day got a call from the dealer and are waived off the charges. So pls spread the news and create some awareness on this illegal way of making quick money by the dealers."
The incident of Tata Nexon being levied handling charges is not new, several events and even multiple courts in India have ruled in favour of the customer and directing the dealer or the manufacturers to waive and not to charge customers apart from the ex-showroom price, taxes, registrations and insurance cost.
The Tata Nexon is one of the best sub-four meter compact SUV in the Indian market and is currently the best-selling vehicle for Tata Motors. The SUV is based on the revised XO platform that underpins the Zest, Bolt and the Tiago hatchbacks. The Nexon is available in both petrol and diesel engines.
The Tata Nexon petrol version is powered by Tata Motors's Revotron 1.2-litre turbocharged engine producing 108.5bhp and 170Nm of torque, while the diesel version is powered by the Revotorq 1.5-litre unit developing 108.5bhp and 250Nm of torque. Both the units come mated to a 6-speed manual gearbox, while an AMT gearbox is expected to be added to the Nexon early 2018.
Thoughts About Tata Nexon Handling Charges Being Levied
While the cost of the handling charges ranges anywhere between Rs 3000 to Rs 5000 depending on the model and make, dealers cannot pass on the expenses incurred by them before it is sold to the customer.
Car buyers need to check with the car manufacturer before they pay the handling charges to the dealer. There are several platforms such as email, online chat, social media among others where one can inform the carmaker about handling charges by the dealer.