Suzuki Develops Free-Of-Charge Smartphone App — For Better After Sales Service Experience

Suzuki Motor Corporation, the parent company of Maruti Suzuki, has developed a free-of-charge smartphone application to enhance after-sales service experience of customers.

The application called Suzuki Diagnostic System Mobile is specially designed to enable easy acquirement of outboard engine information for the user.

Upon the maintenance of an outboard, SDSM lets the user read engine information to a smartphone, just by reading the QR Codes displayed on the Multi-function Gauge (MFG).

Additionally, by attaching the motor information to an e-mail and sending it to a service staff, examination by a service team utilising special tools upon arrival would no longer be needed. This facilitates quicker after-sales service.

The app applies to all fuel-injected Suzuki outboards that can be installed with MFG, and its release has started for iPhone (timing varies between areas), while the release for Android is also scheduled, subsequently.

Features of Suzuki Diagnostic System Mobile:

1. Acquirement of outboard engine information

The user can obtain engine information quickly with a smartphone and attach it to an e-mail and send it to a service staff. The service staff will be able to identify the exact situation of the outboard form that engine information.

2. Quicker after-sales service

Since the special tool for acquiring engine information is no longer needed, work efficiency would enhance, enabling quicker after-sales service.

3. Usage record of outboard can be checked

Usage record of outboards such as operating hours per RPM and operating hours since the last engine oil change can be checked.

DriveSpark Thinks!

With a free-of-charge Suzuki smartphone app, your post sales service experience will change and better connected to the diagnostics of the engine.