Ford India has extended service support for cars affected by floods due to torrential rains in Mumbai and in several parts of Eastern India.
The American carmaker, as a goodwill gesture, will absorb 50 percent of a customers' liability on auto parts replacement for which they have claimed insurance. Ford will facilitate quicker processing of insurance claims by positioning surveyors from insurance companies at Ford Service centers.
Additionally, customers can make use of special benefits which include free engine oil replacement on all affected Ford vehicles, 50 percent discount on anti-rust coating on the underbody and a 50 percent discount on labour charges for replacement of parts not covered by insurance.
Ford service centers across India will be operational for extended hours to expedite repair work and minimise inconvenience to Ford owners. Also, you can avail 50 percent discount on booking a self-driving car from Zoomcar, India's leading car rental company, in case repairs on their Ford vehicle take more than 24-hours.
N Prabhu, vice president for customer service at Ford India, said "At Ford, we are committed to treating our customers like members of our own family. We understand that unexpected floods would have caused financial strain to some of our customers and are happy to assist them,"
Ford customers can utilize Ford India's Road Side Assistance and Customer Relationship Centers which is operational 24/7 to assist Ford owners. You can reach Ford Road Side Assistance at 1800-209-7400 or 1800-103-7400 and Ford Customer Relationship Centre at 1800-419-2500 or 1800-425-2500 for all queries.
If you are one of the Ford owners and affected by flooding in Mumbai and East India, then you need to utilize the service support offered by Ford India. Cars affected by floods can lead to depreciation if not maintained as per right standards.