Maruti #NexaExperience Gets Sour For Customers

By Rajkamal

Updated: Friday, December 18, 2015, 17:15 [IST]

Maruti Suzuki wanted to change its image from being affordable to being premium, by introducing the Nexa outlets. The carmaker wanted to give customers an upmarket experience, but that idea seems to be going South, I mean bad.

Here are some tweets from some very unhappy customers, who are clearly not enjoying the Nexa Experience. Every customer has had a reply saying "Dear 'customer' please DM us your email id and phone number so that we can look into the issue and contact you at the earliest."

The reply clearly seems to be an auto generated message, but here are a few tweets from a few very unhappy customers, who even demand to take Maruti Suzuki to the court!

Dear @sdkarthik sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 18, 2015

Dear @Abhisingh389 sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 18, 2015

@NexaExperience @Abhisingh389 Abhishek- you are not getting parts, at my end- car is not getting delivered after depositing money!
— Gagan Arora (@gaganarora1) December 18, 2015

Dear @therohitbang sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 18, 2015

Dear @gaganarora1 sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 18, 2015

Dear @YSRKRISHNA9 your details are being forwarded to the concerned department to look into the issue and contact you at the earliest.
— Nexa Experience (@NexaExperience) December 17, 2015

Dear @shrejas sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 16, 2015

Dear @7ShoDaN sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 16, 2015

Dear @yatin100 please DM us your email id and phone number so that we can look into the issue and contact you at the earliest.
— Nexa Experience (@NexaExperience) December 15, 2015

Dear @sethugopi sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 15, 2015

Dear @AravindGopinath sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 15, 2015

Dear @sahilfcb sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 15, 2015