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Volkswagen Jetta Receives TNS Voice of the Customer Award
Volkswagen, Europe's leading automobile manufacturer, received the TNS Voice of the Customer Award for the Volkswagen Jetta in the premium midsize sedan category. TNS is one of the world's leading providers of automotive marketing information and insights.
The Volkswagen Jetta performed highly in the areas of quality, brand image, sales & after-sales service, cost of ownership and performance in delivering total satisfaction to its customers.
Commenting on this achievement, Mr. Arvind Saxena, Managing Director, Volkswagen Passenger Cars, Volkswagen Group Sales India Pvt. Ltd. said "Since its introduction, the Volkswagen Jetta has established itself as a leading contender in the premium midsize car segment in India. The TNS Voice of Customer Award further establishes the superior build quality of Volkswagen cars, which our customers clearly appreciate."
Mr. Pradeep Saxena, Executive Director, TNS Automotive, added, "Premium Midsize Sedan is a highly competitive category. The customers are knowledgeable as well as demanding. It is creditable for Volkswagen Jetta to provide the highest level of satisfaction to such customers."
The TNS Total Customer Satisfaction Study covered 63 car models across all passenger car segments, with a sample size of more than 8,000 car owners across 28 cities in India.
About Volkswagen:
Volkswagen, a leading carmaker in Europe sells its broad model range from the up! to the Phaeton in more than 150 countries worldwide. Volkswagen offers the Polo, Vento, Jetta, Passat and the Touareg in India.
About TNS:
TNS advises clients on specific growth strategies around new market entry, innovation, brand switching and stakeholder management, based on long-established expertise and market-leading solutions. With a presence in over 80 countries, TNS has more conversations with the world's consumers than anyone else and understands individual human behaviors and attitudes across every cultural, economic and political region of the world.
TNS is part of Kantar, one of the world's largest insight, information and consultancy groups. Please visit www.tnsglobal.comfor more information.
[Press Release]
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