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Ford Announces Retirement Of Ted Cannis, Andrew Frick Named Interim Ford Pro Leader
Ford Motor Company has announced the retirement of Ted Cannis, CEO of Ford Pro and Ford Customer Service Division (FCSD), effective at the end of this month. Cannis has had a distinguished 35-year career with Ford, leading Ford Pro since its inception in 2021 and FCSD since 2023.
Jim Farley, Ford's president and CEO, praised Cannis for his dedication to customers and his role in building Ford Pro into a significant business. "Ted’s energy and passion for customers has been instrumental in building Ford Pro into a business that’s tracking towards $70 billion in revenue this year – a Fortune 100-size company in its own right," Farley said.
Andrew Frick, currently president of Ford Blue, will temporarily oversee Ford Pro until a new leader is appointed. Daniel Justo will take on the role of vice president of FCSD and become a company officer starting October 1. Justo is presently the chief financial officer of Ford Blue and was formerly president of Ford South America.
In his new position, Justo will report to Frick and lead FCSD globally. He expressed enthusiasm about his new role: "Our customers – from commercial fleets to individual drivers – rely on us for the parts and services that keep their vehicles running smoothly and looking great."
Cannis has been pivotal in transforming Ford Pro into a high-growth business with substantial competitive advantages. The division now boasts 600,000 paid subscriptions as of the second quarter, highlighting its technological advancements and customer focus. Farley noted that FCSD also holds significant potential for growth by tapping into an estimated $100 billion-plus profit pool for maintenance, repair, parts, and other services.
Cannis began his career at Ford in finance in 1989 and held various leadership roles across Venezuela, Argentina, Turkey, and Russia. From 2017 to 2020, he led Team Edison as global director of Battery Electric Vehicles, contributing to the development of the Mustang Mach-E, F-150 Lightning, and E-Transit.
Commitment to Customer Service
Justo emphasized the importance of delivering reliable service experiences: "That’s why we're committed to delivering a service experience that’s as reliable, dependable and modern as the vehicles themselves." He aims to enhance customer trust and loyalty through improved service scheduling, parts availability, and overall customer satisfaction.
Cannis reflected on his tenure with pride: "It’s been the most thrilling and rewarding chapter of my career to lead Ford Pro and FCSD." He expressed confidence in the continued innovation and growth of both divisions under new leadership.
The changes come as part of Ford's ongoing efforts to strengthen its market position by focusing on customer needs and leveraging technological advancements. The company aims to continue building on the strong foundation laid by Cannis.
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