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We often come across news about service centre cheating the customer or a dealership selling a defective vehicle. In a similar incident, a Tata Motors dealership has been penalised for selling an old car as new.
Yes, TOI reports that Metro Motors of Ambala, Berkeley Tata Motors of Chandigarh, Banarsi Das Automobiles of Panchkula and Tata Motors Mumbai has been found guilty for selling an old car as new to the customer. The dealership, service centre and Tata Motors have been penalised for cheating the customer.
Atul Kumar Aggarwal of Sector 16, Panchkula purchased a Tata car from Banarsi Das Automobiles of Panchkula on January 10, 2015. The car was worth Rs 3.61 lakh. But the new car started giving problems and even after the first service on February 8, 2015, there was no improvement.
After several attempts by the technicians to fix the car, there was no solution to the problem. Finally, Atul Kumar filed a complaint at the District Consumer Disputes Redressal Forum. The car was inspected by a committee constituted by the PEC University of Technology, Chandigarh on November 30, 2017.
The report revealed that even after replacing the turbocharger, injector and fuel lines and repairing the alternator, the problem of emission of black smoke existed. There was also a problem with the cold start and pickup of the vehicle. After a thorough inspection and test driving the car, the committee stated that the problems were there in the vehicle as stated by the complainant.
After going through all the evidence, the forum came to a conclusion that Banarsi Das Automobiles had sold an accidental repaired car to the customer. The Berkeley Tata Motors (service centre) and Tata Motors as a manufacture were found guilty in this incident.
The forum has instructed all the parties to pay a compensation of Rs 1 lakh for selling the old vehicle as new to the customer. The forum also directed the dealer to refund the Rs 3.61 paid by the complainant or replace the old car with a brand new unit.
Thoughts On Tata Motors Dealer Selling Old Car As New
This incident is a prime example of dealers cheating the customers while selling a new vehicle. One should be very careful while buying a new vehicle and have to inspect the vehicle before taking the delivery. But the verdict from the consumer forum has made sure that the customer gets the justice.