This Indian EV Manufacturer Launched Its Own 24/7 Customer Care Service! A New Benchmark Set

Updated: Wednesday, June 25, 2025, 20:22 [IST]

Oben Electric is enhancing the EV ownership experience by launching a 24/7 customer support helpline. This initiative aims to address service and support gaps, providing real-time solutions with expert assistance. The helpline ensures continuous, high-quality service, fostering trust and confidence among EV owners. Oben's commitment to responsive and transparent after-sales support is evident in this move.

Oben Electric has resolved 90% of service cases within 72 hours over the last three months. This efficiency highlights their dedication to minimizing rider downtime. Their operational excellence is supported by deep vertical integration, allowing them to design and manufacture critical components like their lithium iron phosphate (LFP) battery in-house. This control over quality and diagnostics ensures faster issue resolution.

Oben Electric Customer Care: Personalised Support for Every Customer

Each Oben Electric customer benefits from a dedicated Relationship Manager who provides personalized support throughout their ownership journey. From onboarding to routine maintenance, customers receive end-to-end assistance. This engagement is supported by Oben Care's network of platinum-certified technicians, trained to deliver expert diagnostics, repair, and maintenance services.

To further assist riders on the road, Oben has developed a three-tier Roadside Assistance (RSA) network. This network combines its fleet with leading RSA providers and hyperlocal partners, ensuring prompt recovery even in remote areas. Oben's robust warranty coverage also supports ownership confidence, with up to 8 years/80,000 kms warranty on its proprietary LFP battery.

Expanding Presence Across India

Currently operating over 37 showrooms across India, each supported by an Oben Care service center, Oben Electric offers integrated after-sales service that stands out in the EV two-wheeler sector. Select service centers provide pick-up and drop services for hassle-free maintenance. By the end of the financial year, Oben plans to expand to over 150 showrooms across more than 50 cities.

Madhumita Agrawal, Founder and CEO of Oben Electric, stated: "Building customer trust is essential to accelerating EV adoption in India. Our 24/7 customer care helpline and integrated Oben Care service centers embody our commitment to delivering fast, transparent, and personalized support. We believe this approach not only resolves issues quickly but fosters lifelong loyalty and confidence in electric mobility."

DriveSpark Thinks

As India's EV market continues to grow, Oben Electric remains committed to setting new standards for customer service and after-sales care. Through the robust support ecosystem of Oben Care, they are shaping a future where EV ownership is seamless and reliable. Their focus on customer-centric solutions aims to make electric mobility more accessible and trustworthy.