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Check Service Before Buying A Car
But to know how good a showroom is can be ascertained only after you buy a car. Rajesh, a Bangalore based reader has shared his experiences that he had with a Hyundai showroom in the city after buying a i10 in February this year. Rajesh liked the Hyundai i10's features, interiors, look s and good pick up. Rajesh had no complaints about the car until it was hit by a truck at a traffic signal. This minor accident had resulted in a smashed rear bumper and boot.
He drove his damaged i10 to the Hyundai service centre where he was told the car would be repaired in three working days. But the car was delivered to him only after 15 days. Moreover, the services i10 was not even in a good shape. The brake lights were not switching on and the rear doors could not be opened from inside forcing Rajesh to call the service station to seek help.
He had to give the car for electrical repairs again. It was duly repaired within a day and yet problems continued. The car refused to start within a few days. The battery was dead and the people from the service station came to help only a day later. Rajesh also noticed that the paint in the boot was damaged and it was not properly repainted. The service manager accepted to get the paint rectified only after long arguments.
The Hyundai i10 is now back in Rajesh's garage but he is not sure id the service station has done a neat service. He is unsure if the faults in the car have been rectified or not. He also believes the reapinting done to the car is up to Hyundai's standards.
Now what do we learn from Rajesh's experience? Car buyers need to asses not only the showroom's initial service but also get to know how they interact with their customers after they buy their car. They must also get to know how the after sales service is at that particular showroom before making a decision.
Rajesh while speaking about his experience with the Hyundai showroom said: “Now I have learned, before buying a car we must check the quality of their service.”
Carmakers must also ensure their service stations offer the best quality service and have the best possible workers. The buyers need to be treated with respect or else they risk loosing customers for ever. We doubt if Rajesh would ever want to buy another Hyundai, however good the car is.
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