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Volkswagen India Concerned About Declining Sales
Volkswagen Group Sales India member of board Neeraj Garg said: "This year, we are trying to consolidate and sit and see if we are doing all the things right. We have to see if we are having qualitative sales." The company also said that it would look to increase customer satisfaction.
However, the company recorded an overall growth of 51.68 per cent at 78,281 units in 2011. "We cannot grow at the same pace. Last year we grew at a very high rate. Now it is about maintaining that level," Garg said.
Garg added that giving good after sales service was an important issue the company was looking to address. “Customer expectations are increasing gradually. It is about managing customer expectations,” he said.
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