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JD Power, a global marketing information services company, conducts surveys of customer satisfaction and product quality. The agency is known for its research of customer satisfaction on new-car quality and long-term dependability.
The firm's Initial Quality Study (IQS), is a study where the it rates cars based on the number of problems reported per 100 vehicles sold (PP100). The lower the IQS rating, the better the initial quality of the car.
JD Power has rated cars based on the segments such as Entry Compact, Compact, Upper Compact, Premium Compact, Entry Mid-Size, Mid-Size, MPV, and SUV. The firm has released its findings on each of the segment.
Let us looks at each of these cars and understand which cars offer the best quality.
Among all the segments, the entry compact performed the worst with an overall rating of 121. Leading the segment is the Maruti Suzuki Alto 800 with a score of 103. While the Hyundai Eon scored 106, the Datsun Redi-GO came close with a score of 107.
The Datsun Redi-GO seems to be the surprising model to make it to the elite list; however, its sibling Renault Kwid, which the Redi-GO shares most of the mechanical components, scored an alarming 168 PP100.
The Compact segment scored 110 rating and leading the list is the Maruti Suzuki WagonR with a score of 85. Maruti Celerio stood second with a score of 86, while the Maruti Suzuki Alto K10 came third with a score of 110.
Maruti Suzuki is seen dominating this segment with none other manufacturers able to break the dominance of India's largest car maker. That said, the WagonR has continued to impress many of its buyers and the reason behind the success of the hatchback.
Ford Figo and Hyundai Grand i10 share the top spot with a score of 71, closely followed by Toyota Etios Liva/ Cross with a score of 76. The segment scored an impressive 76 PP100.
Among all the segments, the Upper Compact has the lowest score indicating the build quality of the compact hatchbacks.
The premium hatchback segment includes some of the best-selling cars in India. Leading the list is the Volkswagen Polo and its variants such as the Polo GT and Cross Polo. The VW Polo scored an impressive 69 PP100, while the Hyundai Elite i20/ i20 Active scored 79 and Honda Jazz scored 93 PP100.
The Toyota Etios scored the best in all the cars which were researched with an impressive score of 56, reflecting Toyota's penchant for building cars with best of quality. On the second spot is Hyundai Xcent with a score of 70, while last year's leader, Honda Amaze as it lost 31 points this year.
The executive segment in four-wheeler passenger vehicles is under severe competition from SUVs. That said, the mid-size segment continues to witness some of the best cars in India. The recently launched Hyundai Verna shares the top spot with Honda City with a score of 70. On the third spot is the Volkswagen Vento with a score of 73.
Toyota retained its top position the MPV category with the Innova scoring 77 points, while Mahindra Bolero scored 86 and Maruti Suzuki Ertiga scored 103 points. The Ertiga dropped significantly this year losing 38 points compared to 2016.
Last years top ranked Renault Duster is off the list and is led by Maruti Suzuki S-Cross and Hyundai Creta. While Creta retained its position, the S-Cross has significantly improved over its last year score. The third place, which was held by Ford EcoSport, is taken by Mahindra Scorpio this year.
JD Power states that there is an improvement in the industry in all aspects in the recent years; however, the AC department has not witnessed drastic changes, and customers have continued to report issues. AC-related issues have gone up significantly from an average of 15 to 22 PP100.