Yamaha Motor India Sales Pvt. Ltd. organized its fifth edition of the National Technician Grand Prix (NTGP) 2014 at the company's Surajpur Plant in Greater Noida.
The contest is a three day event and will conclude on 2nd December 2014. 20 participants shortlisted from across India will compete for the much coveted title of "No.1 Yamaha Technician" in India for 2014.
In this unique nationwide contest which aims at strengthening the role of Customer Service Engagement, 932 contestants from all over India competed for the prestigious title and an opportunity to represent Yamaha Motor India Sales in the World Technician Grand Prix (WTGP) 2016 in Japan.
From the Regional round, 100 winners were selected from 4 Zones in Zonal round. From the Zonal round 20 winners (5 from each zone) were selected to compete in the final round. The contest is designed to judge the contestants' skill in the areas of "proper service knowledge", providing service that "communicates the image of the Yamaha brand" and providing amiable customer service.
To judge the level of these skills, the contestants are tested in Theory, troubleshooting, repair on actual two-wheelers with speed & accuracy and skill of dealing with customers (customer and vehicle reception). The winners are decided based on cumulative points earned in these all test areas.
Ravinder Singh, the Vice President of Strategy & Planning for Yamaha Motor India Sales Pvt. Ltd., said, "At Yamaha our corporate mission is to create Kando i.e. our endeavor to realize peoples' dreams with ingenuity and passion, and to always be a company people look to for the next exciting product or concept that provides exceptional value and deep satisfaction."
"We understand that it takes more than introducing world class products to provide our dear customers with satisfaction and delight. We acknowledge and value our customers who show respect and appreciate our offerings by investing in them. We, at Yamaha, continuously strive to achieve newer benchmarks of customer service in the industry. NTGP is yet another initiative from Yamaha to foster its corporate mission.
NTGP was first held in India in 2010 which received participation from 350 technicians. Yamaha has been organizing the National Technician Grand Prix every year ever since and has witness an increase in participation year on year. The winners of NTGP have so far given representation in the World Technician Grand Prix's of 2012 & 2014.
YAMAHA have been keeping direction of "One to One Service" to realize Customer Satisfaction, focusing on a professional technical skills, job explanation and special care treatment for customer. Yamaha Technical Academy (YTA) is our main education program which we have established in worldwide Yamaha Service Network to develop Professional technician, in other words "Professional Technical Doctor".