J.D Power Highest Performers Automotive Customer Satisfaction In India

By Ganesh

J.D. Power Asia Pacific has concurred Honda, Maruti Suzuki and MRF with special recognition awards for meeting and exceeding customer satisfaction in India continuously, year after year.

Honda, Maruti Suzuki and MRF received the special recognition because they have ranked top in J.D. Power Customer Satisfaction studies at least 10 times.

In the annual India Awards Presentation held on March 11 in Delhi that was attended by over 70 senior executives J.D. Power presented awards to the three companies.

Also Read: Indian Car Of The Year 2014 Awards

During the event, J.D. Power Asia Pacific also recognized the highest-performing automakers in J.D. Power's 2013 syndicated studies. These study results are based solely on the evaluations provided by verified vehicle owners in India.

Following is the list of car manufacturers and models which were recognized by J.D Power Asia Pacific under various categories.

The story continues in the next section. Click through the slides for more:

Recipients of Special Recognition Awards

Maruti Suzuki received a special recognition award for Continued Outstanding Performance in Customer Satisfaction with Dealer Service. Maruti Suzuki has ranked highest in the India Customer Service Index Study (CSI) each year since 2000-14 consecutive years.

Recipients of Special Recognition Awards

The Honda City received a special recognition award for Continued Outstanding Performance in Initial Quality. The City has ranked highest in the Midsize Car segment in the Initial Quality Study (IQS) for 11 consecutive years (2003 through 2013).

Recipients of Special Recognition Awards

MRF received a special recognition award for Continued Outstanding Performance in Original Equipment Tire Satisfaction. MRF has ranked highest 10 times since the inception of the Original Equipment Tire Customer Satisfaction Index (TCSI) Study in 2001.

2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

Highest Customer Satisfaction with Original Tires-MRF (four consecutive years)

2013 India Vehicle Dependability Study (VDS)

2013 India Vehicle Dependability Study (VDS)

Most Dependable Compact Car-Maruti Suzuki A-Star.

2013 India Vehicle Dependability Study

2013 India Vehicle Dependability Study

Most Dependable Premium Compact Car-Ford Figo

2013 India Vehicle Dependability Study

2013 India Vehicle Dependability Study

Most Dependable Entry Midsize Car-Maruti Suzuki Swift Dzire (three consecutive years).

2013 India Vehicle Dependability Study

2013 India Vehicle Dependability Study

Most Dependable Midsize Car-Honda City

2013 India Vehicle Dependability Study

2013 India Vehicle Dependability Study

Most Dependable Premium Midsize Car-Chevrolet Cruze.

2013 India Vehicle Dependability Study

2013 India Vehicle Dependability Study

Most Dependable MUV/ MPV-Toyota Innova (six consecutive years).

2013 India Vehicle Dependability Study

2013 India Vehicle Dependability Study

Most Dependable SUV - Toyota Fortuner

2013 India Sales Satisfaction Index (SSI) Study

2013 India Sales Satisfaction Index (SSI) Study

Highest in Sales Satisfaction among Mass Market Brands - Maruti Suzuki and Honda (in a tie).

2013 India Sales Satisfaction Index (SSI) Study

2013 India Sales Satisfaction Index (SSI) Study

Highest in Sales Satisfaction among Luxury Brands-BMW.

2013 India Customer Service Index (CSI)

2013 India Customer Service Index (CSI)

Highest in Customer Satisfaction with After-Sales Service among Mass Market Brands-Maruti Suzuki (14 consecutive years).

2013 India Customer Service Index (CSI)

2013 India Customer Service Index (CSI)

Highest in Customer Satisfaction with After-Sales Service among Luxury Brands-BMW.

2013 India Initial Quality Study (IQS)

2013 India Initial Quality Study (IQS)

Best Entry Compact Car in Initial Quality-Maruti Suzuki Alto 800

2013 India Initial Quality Study (IQS)

2013 India Initial Quality Study (IQS)

Best Compact Car in Initial Quality-Hyundai Santro (two consecutive years).

2013 India Initial Quality Study (IQS)

2013 India Initial Quality Study (IQS)

Best Upper Compact Car in Initial Quality-Honda Brio (two consecutive years).

2013 India Initial Quality Study (IQS)

2013 India Initial Quality Study (IQS)

Best Premium Compact Car in Initial Quality-Maruti Suzuki Swift.

2013 India Initial Quality Study (IQS)

2013 India Initial Quality Study (IQS)

Best Entry Midsize Car in Initial Quality-Honda Amaze.

2013 India Initial Quality Study (IQS)

2013 India Initial Quality Study (IQS)

Best Midsize Car in Initial Quality-Honda City (11 consecutive years).

2013 India Initial Quality Study (IQS)

2013 India Initial Quality Study (IQS)

Best Premium Midsize Car in Initial Quality-Toyota Corolla Altis.

2013 India Initial Quality Study (IQS)

2013 India Initial Quality Study (IQS)

Best MUV/ MPV in Initial Quality-Toyota Innova (seven consecutive years).

2013 India Initial Quality Study (IQS)

2013 India Initial Quality Study (IQS)

Best SUV in Initial Quality-Toyota Fortuner (two consecutive years)

2013 India Automotive Performance, Execution and Layout (APEAL) Study

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing Entry Compact Car-Maruti Suzuki Alto 800.

2013 India Automotive Performance, Execution and Layout (APEAL) Study

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing Compact Car-Maruti Suzuki Estilo (three consecutive years).

2013 India Automotive Performance, Execution and Layout (APEAL) Study

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing Upper Compact Car-Maruti Suzuki Ritz

2013 India Automotive Performance, Execution and Layout (APEAL) Study

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing Premium Compact Car-Maruti Suzuki Swift.

2013 India Automotive Performance, Execution and Layout (APEAL) Study

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing Entry Midsize Car-Honda Amaze.

2013 India Automotive Performance, Execution and Layout (APEAL) Study

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing Midsize Car (in a tie)-Hyundai Verna and Volkswagen Vento.

2013 India Automotive Performance, Execution and Layout (APEAL) Study

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing Premium Midsize Car-Chevrolet Cruze.

2013 India Automotive Performance, Execution and Layout (APEAL) Study

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing MUV/ MPV-Toyota Innova (seven consecutive years).

2013 India Automotive Performance, Execution and Layout (APEAL) Study

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing SUV-Toyota Fortuner (two consecutive years).

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Article Published On: Monday, March 17, 2014, 13:33 [IST]
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