Hyundai Drops 'Handling Charges' For New Cars

Hyundai has decided to drop handling charges on all new cars after a customer took the carmakers to the cops over the illegal charges.

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South Korean carmaker Hyundai has decided to drop all handling charges on new cars after a Hyderabad-based techie took the company to the cops over the illegal payments and won.

Ratan Grandhi, an employee of Infosys, had purchased a Xcent sedan from a Hyundai dealership in the city of Hyderabad on December 27, 2014.

However, despite paying the required amount listed out on the invoice, the dealership refused to hand over Grandhi's new Hyundai to him unless he paid Rs 6,950 as "handling charges" which according to the showroom owners covered fuel charges, labour charges etc and was a mandatory payment.

Grandhi decided to pay the amount and get his car but vowed to ensure that the money returned to him in due time. he first tried contacting Hyundai but kept receiving unsatisfactory replies.

Frustrated, Grandhi turned to Hyderabad's Joint Transport Commissioner (JTC) to help resolve the issue. The police found out that the so-called 'handling charges' were illegal and the Hyderabad police warned all showrooms across the city and suspended the licenses of two dealerships that didn't toe the line.

Not only did Grandhi get his money back, but Hyundai also reimbursed the Rs 3,000 spent towards registering his Xcent. Hyundai also sent out a nationwide circular ordering all showrooms across the nation to drop the illegal charges.

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Read more on: #hyundai #auto news
Story first published: Monday, January 16, 2017, 16:59 [IST]
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