General Motors has decided to wind up operations of its Chevrolet brand in India. From January 2018, the American company will stop selling cars in India.
The company's Talegaon plant will continue to manufacture cars though only for global markets and not for India. Their Indian website is not operational anymore, and you can only see the official announcement along with a host of frequently asked questions answered.
What happens to all the current Chevrolet car owners in India? And what happens to after sales service? We try and answer your anxieties.
The biggest concern is what will happen to the car that customer has already bought. Currently, the company sells seven Chevrolet models: Spark, Beat, Sail hatchback and sedan, Cruze, Enjoy and Tavera MPV, and the Trailblazer SUV.
So if you are an owner of one of the above models, your warranties will be honoured. The company has said that it is committed to maintaining a service network across important locations with trained staff to take care of all the needs of your Chevrolet car be it for repair or maintenance.
Even though cars sales will cease from January 2018, GM says its service centres will continue to be active.
After Sales Spare Parts
GM India has confirmed that it will be manufacturing components and will be available even after the dealer network is shutdown. The Talegaon facility continues to be operational for export markets and will be producing most of the spares as required.
Most importantly, the government has mandated all auto manufacturers make spares available of a vehicle for at least ten years after the model is discontinued. Having said that, with a modest 150 dealerships across India, spares for the car could be delayed and might be a task in itself.
Reports suggest that GM India is discussing the transition process and they will continue to help in providing after sales service to customers. GM said that they would provide all support to its dealerships. However, there is no official confirmation on the course of action.
With the spares for the Chevrolet cars still being manufactured, buying a Chevrolet car would not be much of an issue. But the fact that the resale value of the car will indeed take a hit.
Given that Chevrolet cars in India did not fetch good resale value, the discontinuation of the cars will certainly take a hit. If you are looking to buy a used Chevrolet car, then this could be an opportunity to buy a lower valued car.
GM has not been top of the game in India and has suffered losses in operation in the country. GM continues to evolve itself with new technology, design and development. We will have to wait and watch if the company will set its foot again in India.