Maruti Suzuki tops the after sales customer satisfaction survey conducted by JD Power, for the 16th consecutive time in India. According to JD Power's 2015 India Customer Service Index (CSI) Study, Maruti Suzuki scored 906 points out of 1000 across all factors with improvements in service initiation followed by service facility.
Following Maruti Suzuki in the same survey is Honda cars, which takes the second position having scored 880 points. The Japanese carmaker is the most improved nameplate in the study, and is followed by Hyundai and Tata Motors in third.
This study conducted by JD Power is across five major factors-service quality, vehicle pick-up, service advisor, service facility, and service initiation.
Mohit Arora said, JD Power's Executive Director said, "Vehicle manufacturers aren't just servicing cars today; they're going the extra mile to provide an after-sales experience that is truly memorable and satisfying for their customers." He added, "With enhanced dealership facilities, better network reach and rigour in process implementation, dealerships have been able to manage effectively and deliver on customer expectations."