The Vehicle Regulation and Road Safety Authority of India has passed a new bill under the new Road Transport Safety draft of 2014 saying that even if there are 100 complaints about a particular problem in a car with regards to safety in newly manufactured vehicles, the authorities can order a recall.
Vehicle recall refers to where all vehicles sold by the Original Equipment Manufacturer (OEM) that are found defective and the manufacturer will rectify the defect without charging the customer.
In a situation where the authority does not recall the vehicle, the OEM might end up paying the customer a full compensation.
Until date, there have been no cases where the customer has been paid compensation for the defect of vehicles although car makers have recalled vehicles to rectify mistakes or defects.
General Motors had recalled more than a lakh units of Tavera for not meeting with Indian pollution norms. Other makers who recalled vehicles in the recent past include Maruti Suzuki, Toyota, Ford and Tata Motors.
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