Tata Motors and one of its Delhi authorised dealers were orederd by the Delhi State Consumer Commission to pay Rs 1.93 lakh to a customer who bought a new Indica car which did not perform according to the carmaker's claims.
State commission's bench of its President, Justice Barkat Ali Zaidi directed Tata Motors and the dealer to pay the customer Rs 1.73 lakh, the cost of the car after depreciation, besides a sum of Rs 20,000 as compensation for "mental agony, harassment and sheer suffering."
The bench said: "We have no hesitation in holding that necessity for taking the vehicle (car) to the workshop for such number of times could be attributed to inadequate performance as required of the vehicle sold by appellant (Mirkana Engineering Pvt Ltd and Tata Motors) who claim to provide faultless and perfect service to the customers."
Tata Motors and the dealer had argued that the car was properly attended in the workshop and the problem, if found any in the vehicle, was rectified without any charge. Complaints have been coming up from various quarters that the Indica has not been performing up to the claims of the carmaker, particularly in terms of fuel economy.